Frequently Asked Questions
Shipping FAQs
Can I send it as a gift?
Yes! It is very common for our customers to send a wreath as a gift.
- To include a gift message, please enter the message under "notes" at checkout. If you have any concerns with whether we received the message correctly, please email us your message at farm@duskwood.ca or reply to your order confirmation email and we will send you a confirmation that the message has been added to your order within 24 hours.
- For assistance with placing more than one gift order at a time, please contact us for fast and friendly support. You can arrange this by emailing farm@duskwood.ca or by calling 902 930 3631.
- To order multiple wreaths for your business, please see our Corporate Gifting page for more information or contact us.
Where do you ship?
We have three (3) main shipping zones:
- For Eastern Canada, including the Maritimes, Quebec and Ontario, shipping is included in the listed price.
- For Western Canada, shipping is $10.00 in addition to the listed price.
- For USA orders, shipping is $25.00. On account of the frequent changes to international trade policies, we will typically contact you after receiving a USA order to cover any additional tariffs or fees not covered by the $25.00 shipping fee. This is done on a an as-need basis.
When will my order ship?
Your order will depart from our workshop on the week selected at checkout.
If the week you desire is sold out, we have reached our capacity for that week. Please consider purchasing your order for another available week.
How long will delivery take?
For Eastern Canada, shipping is typically 3-5 business days.
For Western Canada, shipping is typically 5-7 business days.
For USA, shipping is typically 3-7 business days, but may change without much notice. We do our best to keep our customers with USA orders very updated to ensure prompt delivery and will refund the order if it is expected to be undeliverable.
How is it packaged?
Our packaging is completely biodegradeable. All wreaths are packaged in brown kraft boxes with moisture resistent paper for freshness. Please recycle or compost where possible!
What if my wreath arrives damaged?
Please contact us.
What happens if nobody is home?
If no one is home on your delivery date, then the courier will pick another time for delivery and re-attempt, or provide you with a slip to pick it up at the nearest depot.